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  1. HTTPS on custom tracking domain

    The aftership tracking page uses https throughout the whole site. Our shopify store does as well. It doesn't look great that the tracking URL's when using a custom domain are insecure.

    Is there a way you guys can update/enable https on our custom domain?
    Ex. https://track.domain.com
    instead of http://track.domain.com

    This works on your site interchangeably very nicely.
    http://domain.aftership.com/XXXXXXXXXX
    https://domain.aftership.com/XXXXXXXXXX

    188 votes
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    • Please fix destination tracking for international postal shipments to Germany

      International postal shipments to Germany are handled by "Deutsche Post Mail" and the destination tracking is provided by them as well. In contrast to that, your service seems to use the "Deutsche Post DHL" tracking data for destination tracking of postal shipments to Germany. The "Deutsche Post DHL" system does not provide any local tracking data for postal packages. It only has tracking data up to the German border. Hence there is no benefit from this tracking information since the tracking to the border is already provided by the origin postal service.

      The tracking service that should be used for…

      3 votes
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        1 comment  ·  Admin →
      • Confirm Message before delete items.

        Please pur confirmation message before delete any item like tracking or courier etc.. :)

        Regrads,
        Nirav Prabtani

        3 votes
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        • TNT Spain and DHL Spain

          We would like to have both of them tracked for Spanish transport. I don't know if global TNT and DHL works when introducing tracking code.

          Thank you guys, good work and keep pushing!

          9 votes
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          • Create Hype with New Aftership Status for "Arrived at Customs"

            The email triggers are useful for problem orders like "Notice Left" or "Exception" so our customers can deal with it swiftly without us contacting them 2-3 days later when we realize it.

            BUT....

            I think true value can be unlocked for store owners for the Premium if Aftership can detect that the package arrived at customer's local customs.

            90% of most international packages for stores are shipped through the postal service because they are economical which can take about 2-3 weeks. Most customers don't think too much about their packages after 1 week into shipment. BUT, if we could have…

            27 votes
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              Currently we have an exception trigger for custom hold (if any), and we are considering to add a new notification trigger for status like “arriving destination country” or “arriving custom”.

              It seems to me that “arriving destination country” seems a more common trigger:
              e.g. https://track.aftership.com/RQ220361511SG
              https://track.aftership.com/RF198754650SG
              https://track.aftership.com/RR470014634ES

              If we add the trigger to “arriving destination country” – does this help?

              Best
              Andrew
              Co-Founder, AfterShip

            • Not english language - China Post

              Change import tracking history for English. China language not universal International language.

              57 votes
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                Thanks for leaving the feedback. We indeed get many users asking for auto-translation (not just english). We plan to implement that in the future, will keep you posted.

                Best,
                Andrew
                Co-Founder, AfterShip

              • Show Delivery Time Slot

                The DPD website within the UK provides a delivery time slot of within an hour to when the delivery will be made eg. "Your order will be delivered today by Dave, your DPD driver, between 11:24 - 12:24." Would it be possible to include this information in Aftership tracking?

                11 votes
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                • AutoFetch Fields Alias

                  We already have crons exporting csv to our server but the fields are different from your AutoFetch Fields name. Would be good in the AutoFetch App to have a section that allows us to create aliases for each field so that AutoFetch App can still pick up the correct fields.

                  This on top of the email notification will make AfterShip truly automated.

                  6 votes
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                  • Expire date issue in Brazil

                    Hi there,
                    I live in Brazil and I import goods from China. Shipping to Brazil via China Post or HK Post are quite slow and it is "normal" the package be more than 30 days without any update.
                    Before I was able to delete the expired packages and reinsert this data again. But now I am not able to do it anymore.
                    So I wonder if you could extend expire date, like 45 or 60 days or allow us to delete this data and reinsert it.
                    I guess that the same thing happens with italians and russians with goods imported…

                    17 votes
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                      Hi,

                      let me check with my tech team – i believe the best method is to let users to select number of days before AfterShip to mark as “Expired”.

                      At the moment, Shipments marked as “Expired” cannot be removed from the AfterShip account, as the shipments contain tracking info. I believe those shipments refer to “Pending”.

                      Best,
                      Andrew
                      Co-Founder, AfterShip

                    • Failed Delivery - Put Contact Information Of The Destination Post Office Instead

                      For items sent by registered mail, the destination post office contact number should be shown in the email for items that are in transit or have encountered exceptions (e.g. failed delivery).

                      As it will be better for the customers to contact their local post office instead of the post office from which the package was sent from.

                      10 votes
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                        1 comment  ·  Admin →
                      • proof of delivery

                        get proof of delivery and upload to comments in shopping card where customer can see this info when checking order status, and update order status to delivered.

                        30 votes
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                          Hi,

                          Thanks for the suggestion. We are open to this idea and would like to hear more users’ comments on this.

                          We also consider finding way to update order status to delivered for different shopping carts.

                          Best,
                          Andrew
                          Co-Founder, AfterShip

                        • Multistore Support

                          We will be starting to use multiple storefronts via Prestashop, and I know this is a feature in Magento as well. It would be nice to support multiple stores from the same backend in Aftership. Customize emails based on where the sale was made, and the integration with the different storefronts for the API access if needed Amazon style updates can be made as well.

                          17 votes
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                            got it – we hear it. We are looking for Presta Shop developer for this, so that we can support Presta Shop notifications, in-store tracking, and multistore function. Let us know if you have any great Presta Shop developer.

                            Best,
                            Andrew
                            Co-Founder, AfterShip

                          • Country code based on customers' countries

                            Hi,

                            I have many overseas customers excluding the US. Almost customers don't enter their country code. But to send them SMS I should enter country code. Isn't it possible to complete customers' phone number automatically for SMS notification?

                            Best,
                            KollectionK

                            1 vote
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                              Hi,

                              Thanks for the suggestion.

                              Currently we do not plan to implement such logic as most users have their customers input the phone country code. And without user providing customer country, AfterShip cannot determine the country code (we do have destination country code but that’s for tracking and it is not necessary the same as customer’s phone country).

                              We strongly suggest merchants to ask for customers for phone country code when checking out.

                              Hope this clarifies.

                              Best,
                              Andrew

                            • Aftership integration with Webshaper Shopping Cart - neowave.com.my

                              Is it possible to integrate with the shopping cart - Webshaper from neowave.com.my and they use UPS / Singpost / Malaysia POS integrated inside them. Can email them at support@neowave.com.my if possible for API Integration.

                              1 vote
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                              • g.tt integrated with google maps

                                Hi there, this is not exactly a "new idea".
                                But I have noticed in your blog the intention to add Google Maps
                                and you were wondering the usability of it.
                                Well, at least here in Brazil, it would be very useful, because when there are customs tax, the item must be collected to the nearest post office, sometimes it can be tricky for a customer to locate.
                                So instead of openning a browser in Google Maps link, typing the correct address, number and postal code, He/She would have to just look at the maps under g.tt tracking. That would be…

                                9 votes
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                                  1 comment  ·  Admin →

                                  Hi Luis, thanks so much for the comments and suggestion. The problem with the map (most of the time not too useful) because the carrier does not have any information about the address / location.

                                  Regarding the 2 things you mentioned – AfterShip.com helps merchants to send out notifications to solve the problem:
                                  (1) Nearest post office: we should be able to trigger an “Out for delivery” notification. And depends on the carrier message, if it includes the post office address, you can include this info in the notification
                                  (2) Failed attempt: we will trigger the first “Failed attempt” notification to send out to customers

                                  Wonder if this makes sense to you? Do drop me a line at andrew@aftership.com

                                  Best,
                                  Andrew

                                • Multilingual

                                  We have a multilingual magento store with 5 different languages. We need to tailor the messages that are sent out to customers to their language. So if an order is placed via our Swedish site, the messages need to be in Swedish. One way to do this would be to run separate Magento installations and open an Aftership account for each language, however, that would be very impractical. Any ideas?

                                  39 votes
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                                    Hi,

                                    thanks for the comment and totally realise the problem for users having multilingual stores. We are still finding the best solution.

                                    May I know if there is a field in Magento to define the preferred language of a customer?

                                    Another way is to choose the language based on the delivery address – which may be difficult.

                                    Still – this will require some time for the system change. and we would like to get more user feedback on this. Look forward to hearing from you. My email is andrew@aftership.com

                                    Andrew
                                    Co-Founder, AfterShip

                                  • Integrate Qoo10 website with Aftership.com as more than 300000 users !

                                    Integrate Qoo10 website with Aftership.com as more than 300000 users and more than 1000 sellers and more than 10 shipping companies from all over the world shipping to Singapore. Contact edmund@qoo10.com for integration.

                                    4 votes
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                                    • Segmented feeds

                                      Dear Aftership Team,

                                      First congratulations for starting such a great service.

                                      To make the service more attractive to Enterprise customers I would suggest the following:

                                      Make it possible to create several email template chains based on for example:

                                      - Country of Destination
                                      - Customer Group (b2b or b2c)
                                      - Language

                                      E.g. If I create email templates 1,2 and 3 my CSV feed would simply include a field where I select the email template i.e.: trackingnr, ordernr, emailtemplate

                                      Best
                                      Mikael

                                      21 votes
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                                        1 comment  ·  Admin →

                                        Hi Mikael, thanks for the suggestion!

                                        We are finding the best way to cater the requirement of supporting multiple languages while at the same time keeping the user interface simple.

                                        We are considering to automatically select the language based on the destination of the shipments. In that case, we dont need to ask users for extra information.

                                        We also see the common practice that an online merchants now serves both b2b & b2c, can you explain further the diference in the information you want to put in the b2b & b2c notifications? So we can study further how we can make it better.

                                        Look forward to your reply.

                                        Best,
                                        Andrew
                                        andrew@aftership.com
                                        Co-Founder, AfterShip

                                      • Zen Cart integration

                                        Any Zen Cart integration possible or complete?

                                        Thank you

                                        1 vote
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                                          Hey Dave,

                                          We do not have a Zen Cart extension but we do have an API that you / your developer can integrate AfterShip into your Zen Cart.

                                          What’s extra is that using AfterShip API allows you to show delivery results at your order page.

                                          http://aftership.uservoice.com/knowledgebase/articles/169693-aftership-api

                                          Do let me know you need more information. And we are open for developers to develop app and earn 25% commission for frist year for any referral.

                                          Best,
                                          Andrew
                                          Co-Founder, AfterShip
                                          andrew@aftership.com

                                        • Signup

                                          My interest was peaked until you demanded a credit card before I even got to do a test run. Sorry, thumbs down after that. Do you know how many software programs come and go on the net that we "test run" to find abysmal results - why would I leave my credit card information in the wake as well?

                                          1 vote
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                                            Hey Kathleen,

                                            Thanks for the comment.

                                            Do understand the concern and many users have pointed out the problems of us only supporting visa and master.

                                            We are trying to find a way that we can make sign up process smoother as well as ensure that users paid for the service.

                                            I hope to bring you good news in 1-2 months.

                                            Best,
                                            Andrew
                                            Co-Founder, AfterShip
                                            andrew@aftership.com

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