AndrewAdminAndrew (Co-Founder, AfterShip)

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  1. 10 votes
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      0 comments  ·  Feedback  ·  Admin →
      AndrewAdminAndrew (Co-Founder, AfterShip) shared this idea  · 
    • 12 votes
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        0 comments  ·  Feedback  ·  Admin →
        AndrewAdminAndrew (Co-Founder, AfterShip) shared this idea  · 
      • 27 votes
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          4 comments  ·  Feedback  ·  Admin →

          Currently we have an exception trigger for custom hold (if any), and we are considering to add a new notification trigger for status like “arriving destination country” or “arriving custom”.

          It seems to me that “arriving destination country” seems a more common trigger:
          e.g. https://track.aftership.com/RQ220361511SG
          https://track.aftership.com/RF198754650SG
          https://track.aftership.com/RR470014634ES

          If we add the trigger to “arriving destination country” – does this help?

          Best
          Andrew
          Co-Founder, AfterShip

          AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

          agree to use "arrived destination country" instead.

          USPS is a tricky one - it only says "Processed through USPS Sort Facility" after arrival, which may impact the local usps shipments. will check.

          Best
          andrew

        • 4 votes
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            0 comments  ·  Feedback  ·  Admin →
            AndrewAdminAndrew (Co-Founder, AfterShip) shared this idea  · 
          • 3 votes
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              0 comments  ·  Feedback  ·  Admin →
              AndrewAdminAndrew (Co-Founder, AfterShip) shared this idea  · 
            • 10 votes
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                1 comment  ·  Feedback  ·  Admin →
                AndrewAdminAndrew (Co-Founder, AfterShip) shared this idea  · 
              • 2 votes
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                  1 comment  ·  Feedback  ·  Admin →

                  Hi,

                  For the first point – AfterShip has a status called “Expired”. A shipment will change to “Expired” when there is no updates for 10 days. After changing to “Expired”, AfterShip will stop tracking. Currently there is no notification, but will show in the Dashboard of your AfterShip account. Simply setting X days duration is not useful for user sending shipments to different countries using various carriers.

                  screenshot:
                  http://cl.ly/image/3k2E0T1q2t0r
                  http://cl.ly/image/3o413J0R2l1X

                  For the 2nd part, we will provide the average delivery period by carrier by origin/destination in long run, but we are collecting more data currently. Will keep you posted.

                  Best,
                  Andrew
                  Co-Founder, AfterShip

                • 16 votes
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                    5 comments  ·  Feedback  ·  Admin →

                    Hey Chris,

                    Thanks for the suggestion!

                    I will hide the tracking number for the next update. We should give users their choice on how to show the tracking number or even not showing.

                    For CSS import – will check with my tech team.

                    Best
                    Andrew
                    Co-Founder, AfterShip
                    andrew@aftership.com

                    AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                    It should be out in 1-2 months together with some other updates.

                    Is that timeline okay for you guys?

                  • 5 votes
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                      3 comments  ·  Feedback  ·  Admin →
                      AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                      hey thanks for the comment! We are now looking for developers / freelancer to develop the Presta Shop extension - any idea?

                      Best
                      Andrew

                      AndrewAdminAndrew (Co-Founder, AfterShip) shared this idea  · 
                    • 17 votes
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                        12 comments  ·  Feedback  ·  Admin →

                        Hi,

                        let me check with my tech team – i believe the best method is to let users to select number of days before AfterShip to mark as “Expired”.

                        At the moment, Shipments marked as “Expired” cannot be removed from the AfterShip account, as the shipments contain tracking info. I believe those shipments refer to “Pending”.

                        Best,
                        Andrew
                        Co-Founder, AfterShip

                        AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                        Hey Matheus,

                        Sorry for the late reply.

                        We decided to allow users to remove expired shipments so that users can add them back. this will be done by end of Aug.

                        And in long run, we want to develop a "reactivate" button which allows expired shipments to be tracked again without removing it.

                        Hope this helps.

                        Best,
                        Andrew

                        AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                        Hi Matheus,

                        We got few users commenting on this too - we are considering to allow users to change number of days for shipment becoming expired (e.g. 60 days instead of 30 days), wonder if this will help?

                        Or you prefer the shipment goes expired in 30 days, and allowing user to "re-active" it.

                        Best,
                        Andrew

                        AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                        Got it - will get back to you guys.

                        Andrew

                      • 11 votes
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                          2 comments  ·  Feedback  ·  Admin →
                          AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                          Hey Warren,

                          Thanks for the comment - i checked some tracking numbers and saw the 2 messages you mentioned.

                          I have requested my tech team to add trigger "out for delivery" when the tracking information contains "will be with you today" - so that once AfterShip get that message, our users can send out a notification automatically.

                          For delivered message - AfterShip already correctly detect it.

                          The notification messages can contain the tracking details of the delivery results, e..g the "Out for delivery" notificatoin can contain this: "Your order will be delivered today by Dave, your DPD driver, between 11:24-12:24" as long as it is provided by DPD site.

                          Hope this clarifies.

                          Best
                          Andrew

                        • 36 votes
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                            12 comments  ·  Feedback  ·  Admin →

                            Hi,

                            thanks for the comment and totally realise the problem for users having multilingual stores. We are still finding the best solution.

                            May I know if there is a field in Magento to define the preferred language of a customer?

                            Another way is to choose the language based on the delivery address – which may be difficult.

                            Still – this will require some time for the system change. and we would like to get more user feedback on this. Look forward to hearing from you. My email is andrew@aftership.com

                            Andrew
                            Co-Founder, AfterShip

                            AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                            Thanks Matheus for the suggestion. We will revamp the integration with Magento and hope to bring you good news soon.

                            Best,
                            Andrew

                            AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                            Hi Fernando,

                            Currently we recommend users to create multiple aftership accounts for multiple language sites. But we plan to build an easy switching account function to allow users to change their aftership account like gmail (drop down and switch).

                            Will keep you posted if any new development here.

                            Best,
                            Andrew
                            Co-Founder AfterShip

                            AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                            Hey Matheus

                            We currently only support Magento store at the multi-store level, not yet the multi-website level. Are you referring to the Multi-website level setup?

                            Best,
                            Andrew
                            Co-Founder, AfterShip

                          • 17 votes
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                              3 comments  ·  Feedback  ·  Admin →

                              got it – we hear it. We are looking for Presta Shop developer for this, so that we can support Presta Shop notifications, in-store tracking, and multistore function. Let us know if you have any great Presta Shop developer.

                              Best,
                              Andrew
                              Co-Founder, AfterShip

                              AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                              Hey Franklin,

                              For multi-store with different brands, we currently ask users to open multiple accounts - i know it is a bit of pain. But we want to keep this simple at the moment, and we are trying to get more user requirement on this in these few months.

                              Best,
                              Andrew

                            • 54 votes
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                                7 comments  ·  Feedback  ·  Admin →

                                Hi, really thank for this suggestion.

                                We are going to implement this. Some merchants currently send out an email in 48 hours after delivery – to ask if the customer likes the product.

                                Do you think 48 hours work for your case?

                                Best,
                                Andrew
                                Co-Founder, AfterShip
                                andrew@aftership.com

                                AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                                Hi Jonathan,

                                Sorry to keep you waiting. Still need some time for this - Let me get back to you today regarding the timeline.

                                Best,
                                Andrew

                                AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                                Thanks Jonathan. This makes sense. I will check with my tech team about this. Just one small parameter (say X hours or days after delivery) shouldnt be an issue.

                                Will keep you posted.

                                Best,
                                Andrew

                              • 13 votes
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                                  2 comments  ·  Feedback  ·  Admin →

                                  Hey all,

                                  We have started to build this feature, allowing user to send out notifications X days after delivery. In the notification, you can customize the content as always – and ask them to go back to store for giving feedback / cross sales, etc.

                                  Will keep you guys posted.

                                  Best,
                                  Andrew

                                  AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                                  We have started to build this feature, allowing user to send out notifications X days after delivery. In the notification, you can customize the content as always – and ask them to go back to store for giving feedback / cross sales, etc.

                                  Will keep you guys posted.

                                  Best,
                                  Andrew

                                  AndrewAdminAndrew (Co-Founder, AfterShip) shared this idea  · 
                                • 5 votes
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                                    0 comments  ·  Feedback  ·  Admin →
                                    AndrewAdminAndrew (Co-Founder, AfterShip) shared this idea  · 
                                  • 56 votes
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                                      3 comments  ·  Feedback  ·  Admin →
                                      AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                                      Hi Toni,

                                      Get your further comment on the idea forum. Thanks a lot.

                                      Re the point "Send automated emails to a specific customer group based on custom order statuses"

                                      We do have the notification emails at the AfterShip side sent at different triggers. I wonder if the notifications at aftersihp do not have the information you want? In the notification, you can add customer name and also the order ID; also it is in HTML, so you can add any marketing image or link.

                                      Best,
                                      Andrew

                                    • 6 votes
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                                        2 comments  ·  Feedback  ·  Admin →
                                        AndrewAdminAndrew (Co-Founder, AfterShip) shared this idea  · 
                                      • 3 votes
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                                          3 comments  ·  Feedback  ·  Admin →
                                          AndrewAdminAndrew (Co-Founder, AfterShip) commented  · 

                                          Yes - there will be some short function code for users to add the tracking box in their webpage. Will keep you posted once it is ready.

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